5 ways to build communities that thrive

In today’s competitive landscape, office landlords face growing pressure to differentiate. But the secret to long-term success goes beyond stylish workspaces and premium amenities – it lies in fostering a strong sense of community.

Here are 5 ways you can make it happen:

1. Low-pressure events

Community events don’t need to be extravagant to be effective. Simple yet thoughtful gatherings can foster meaningful relationships between tenants.

MINI CASE STUDY: Great Suffolk Yard

With a diverse mix of tenants ranging from architects to design agencies, we’ve hosted courtyard pizza parties, festive Christmas lunches, and even surprise visits from Mr. Whippy. These low-pressure, high-impact events create opportunities for tenants to connect and collaborate in a relaxed setting.

The result? A space that feels alive with camaraderie and energy. Feedback from tenants consistently highlights how these moments make their work environment feel welcoming, inclusive, and fun.

2. Be present

Creating a strong office community isn’t just about hosting events – it’s about being a constant, reassuring presence for tenants.

For example, gifting tenants small gestures once or twice a year. When tenants feel genuinely cared for, they’re more likely to stay loyal and renew their leases, building stability for landlords.

3. Go digital

We live in a digital-first world, and successful office communities need to reflect that reality. By embracing digital tools, you ensure tenants stay connected, even when they’re not in the office.

From WhatsApp groups that bring people together around shared hobbies, like baking or running, to instant updates on building operations, digital platforms make communication seamless and engaging.

4. Communication is key

Strong communication is about making tenants feel heard, valued, and included, creating a stronger bond over time.

Use a combination of digital newsletters, face-to-face updates, and interactive forums to ensure tenants are always in the loop. Whether it’s sharing upcoming event details, maintenance schedules, or simply celebrating tenant milestones, a communication strategy is guaranteed to build trust and engagement.

5. Stay close

Understanding tenant needs is an ongoing process. Through regular “pulse check-ins”, you actively listen to tenant feedback, identifying areas where you can improve their experience.

These conversations allow you to be proactive in addressing concerns, adapting services, and offering personalised solutions, showing tenants that their voices matter. By staying close to tenants, you naturally strengthen relationships and create a cycle of continuous improvement that keeps satisfaction levels high.

Food for thought

Office communities aren’t just a feel-good initiative – they’re a strategic tool for retention and performance. A well-connected tenant base doesn’t just stay longer; they’re more likely to advocate for your space and attract like-minded businesses.

At TSP, we’ve proven that by prioritising connection, communication, and presence, we can create workplaces where people thrive – and properties that perform.

Ready to transform your office into a buzzing community? Let’s make it happen.

Click here to find out more about how we do community, or book a discovery call with one of our team today.

See what our tenants have to say

“We love being a part of the vibrant community at Great Suffolk Yard. TSP truly embrace inclusivity and effortlessly cultivate a sense of unity within the building. They go the extra mile to make sure we are all looked after, creating a welcoming and supportive environment. Earlier this year, we partnered with TSP to host a back-to-work ‘Pizza Party’ at our Studio, bringing together companies from across GSY to kick start the New Year and 2025. It was a fantastic opportunity to connect, collaborate, and celebrate the strong community spirit that makes this space so special. We’re looking forward to collaborating on future events!”

MCM, TENANT AT GREAT SUFFOLK YARD

“It was a really lovely event! It was set up beautifully and it all ran very smoothly. It was also great to see all of the tenants come out and utilise the courtyard space which we don’t often see. I think this event will be a great introduction to getting the community back together and bringing in a crepe stall was the perfect way to bring people down! We are really looking forward to the next event and getting everyone together again, especially as the weather warms up!”

TONIK, TENANT AT LITTLE LONDON