Achievements to Aspirations: Reflecting on 2023, Projecting for 2024

2023: A year of strong success

Against a backdrop of gloomy headlines and fluctuating interest rates, the past year has been a remarkably strong period for us at TSP.

We grew our business by nearly 30%, driven primarily by the expansion of our core management business. Our capability to offer managed space services – both as part of our management offering and through independent tenant mandates – also played a pivotal role in this success.

Key highlights from 2023 include significant property management mandates including the 60,000 sq ft Ferguson House, Marylebone, and The Billiard Factory workspace campus on Holloway Road. Additionally, we achieved notable successes in our managed space services – securing partnerships with renowned clients including Pizza Hut Europe and Koto Studios at Great Suffolk Yard.

Our commitment to growth extended to our direct investment portfolio, with completed refurbishment projects at 79 Clerkenwell and 60 Ironmonger: our most ambitious, category-redefining workspace to date. To cap it off, we organised a unique Vogue-esque photoshoot that saw models brought in from around Europe, followed by a mince pie and G&T launch event.

We were awarded the prestigious Investors In People Gold accreditation for the third time; we welcomed talented individuals including Katie Hicks (Portfolio Manager), Katy Smith (Team Assistant), and Vivian Baird (Front of House) to our team; we celebrated in style with our first overseas Christmas party trip to Paris.

Finally, the “Zagroni” TSP House Cocktail kit was delivered to 77 of our clients and partners!

And in case you missed them, our top three most-read articles from 2023:

#1 GPE Teams up With TSP to Create Workspace For Charities

#2 IN CONVERSATION: Zac Goodman With Gerald Kaye, CEO at Helical

#3 The EG Interview: Magpie in the Market

2024: Significant milestones, strategic growth

As we step in 2024, TSP is gearing up for a significant year. January alone witnessed the launch of over 20,000 sq ft of our stunning managed and flex space to the market – with spaces already selling out fast.

As well as growing our core management business, we’ll be focusing on expanding our ‘Managed by TSP’ service for tenants: our simplified, complete workspace solution tailored to meet the demands of today’s discerning customers. This premium service allows us to supercharge rents via the TSP Flex platform.

Several exciting initiatives are on the horizon, including a new investment strategy, the recruitment of our first ‘Head of Hosting’, and the challenge of our B Corp recertification three years after being awarded the accreditation in 2021.

In 2024, we will celebrate our fourth team member being at TSP for ten years, while another team member turns five. And finally, TSP will turn 15 years old!

Zac Goodman, CEO, comments on the year ahead:

“Our major goals for 2024 are to continue to develop our management capabilities, embracing the hotelisation of our directly owned and managed portfolio. We want to take our experience and capability and apply it at an institutional scale now. We’ve proved the model. We want to carry on recruiting the best and investing in our team to improve our outcomes and make our people more valuable.

Nothing is easy in this market; I’m cautiously optimistic that we start to see meaningful recovery in 2024. I’m super optimistic that we have the team and the know how to grab opportunity as it presents itself.”

Looking ahead with the TSP team

We asked our team members: “What are you looking forward to achieving in 2024?”

ABI, DIRECTOR, HEAD OF PROPERTY MANAGEMENT

Growing the managed space service further. It’s been great to see the traction and demand of it this year and I am excited to see us providing this service in more properties across our portfolio in 2024.

DAIVA, RECEPTIONIST, LITTLE LONDON

To keep things simple, to learn from mistakes, and continuously improve in the fields where mistakes are made. Also, to keep in touch with tenants – and always be on the lookout for ideas to implement in our company for growing success.

JONAH, GRADUATE SURVEYOR

In 2024 I look forward to expanding our portfolio of buildings and helping place more clients in their perfect offices.

VIVIAN, FRONT OF HOUSE, 79 CLERKENWELL & LAYSTALL STREET

I look forward to passing my probation period and continuing to grow within the TSP team – I feel ready and eager to show the potential I can reach.

MIA, MARKETING & BRAND MANAGER

Cracking the magic formula for the ultimate lead gen landing page; increasing my summer tomato crop by 60% YoY.

JONATHAN, MANAGING DIRECTOR

I’m looking forward to delivering higher levels of hospitality at our buildings and working with more new clients.

MISSY, FRONT OF HOUSE, GREAT SUFFOLK YARD

Learning to DJ.

MIKE, SERVICE CHARGE ACCOUNTANT

More of the same, life is good.